If you’ve placed an order on our website, please be patient—we’re currently experiencing a high volume of orders due to a viral post on Instagram. We’re working hard to get everything back on track and will ship your order as soon as possible.
If it has been more than 20 days since you placed your order, please fill out the contact form above and reach out to our sales team at sales@personaluse.in for assistance.

No worries if you’ve placed multiple orders.

• If the orders are for the same product, we’ll ship just one to avoid duplication.

• If the orders are different, our team will contact you to confirm which one(s) you’d like to receive.

• If you made an error—such as entering a wrong phone number, missing address, or PIN code—we’ll try to contact you using the available details in any of your orders to verify and confirm the correct information.

Your satisfaction is important to us, and we’re here to help ensure your order is processed smoothly.

Yes, we often offer discounts on prepaid orders!
However, our offers change from time to time. The best way to check current discounts is on the checkout page, where any active promotions will be automatically applied or displayed.

If you received a defective item, please contact our sales team at sales@personaluse.in — we’re available 24/7 to assist you.

However, if you received a different color or slightly different version of the same product (with the same function or use), please note that this is not considered a mistake. As stated in our Terms and Conditions, product color or variation may vary based on availability.

Don’t worry! Our delivery agent will try to reach you up to 3 times over 3 consecutive days.
If you miss all three attempts:

• For Cash on Delivery (COD) orders: You can simply place a new order on our website.

• For Prepaid orders: Please contact our team at sales@personaluse.in. We’ll verify your payment and arrange for your order to be shipped again.

Unfortunately, we do not offer exchanges for items ordered by mistake.
Please double-check the product details before placing your order. You can also review our Terms and Conditions for more information.

We totally understand—mistakes can happen! However, at the moment, we don’t offer exchanges for items ordered incorrectly.
We recommend double-checking the product details before placing your order. For more info, feel free to check our Terms and Conditions or reach out if you have any doubts before ordering — we’re happy to help!

Yes, you can! Just fill out the cancellation form above, and our team will process your request as soon as possible.
If your order hasn’t been shipped yet, we’ll cancel it right away. If it’s already on the way, we may not be able to stop the delivery — but you can always choose not to accept it at the time of delivery.